I cannot access my (email redacted) account

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  mailtojanegaro · Member · Sep 22, 2022 at 4:24 am

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  Hi, I cannot access my (email visible only to moderators and staff) account, I have full access to email but I’ve changed my phone multiple times and now I do not have access to the phone number accociated with that account. I also do not have access to the backup codes. Please help.

  I don’t have a site with WordPress.com yet

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  aleone89 · Staff · Sep 22, 2022 at 8:04 am

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  Hello there,

  Many thanks for reaching out.

  Ok to check, do you have access to the email inbox?

  Also, are you able to confirm the site connected to the account?

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  mailtojanegaro · Member · Sep 22, 2022 at 9:52 am

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  Yes, I have access to the email box.

  I do not have any site connected to the account at least I do not remember me creating it.

  Thanks!

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  staff-zinnia · Staff · Sep 22, 2022 at 1:48 pm

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  Good Morning –

  No problem. I’ve sent an email to you with the subject line of WordPress.com forums follow up Write back to that email and we can get this all squared away. Be well.