I cannot access my old account and Website

  • Unknown's avatar
    ziscalluna6951564930 · Member ·

    Hello there,
    If you can help me, I will love you!

    A few months back my old Mac left me standing in the rain (it shut down without further notice) and whilst I had some backup, the details connected to my WordPress account where not saved!

    So here I am without any Data to fill in the recovery from, but a nice png of parts of my original code dating from 13. Sep 2020 10:44 and saved on my desktop (and therefore in my backup) as well as a folder filled with various cache files.

    Is there any way I can get access to my old account again? Or will I just have to swallow hard and start over…

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    Thank you!

  • Unknown's avatar
    ziscalluna6951564930 · Member ·

    The Url is https://createvp.wordpress.com

    It’s password protected, however, and my password was lost together with my old Mac…

  • staff-doublebassd · Staff ·

    Hey there,

    If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com Our account recovery team can look further into this and see if there is any possibility for you to recover the site.

    Please visit our support page for more information on recovering your account.

    Thanks!

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