I cannot access my site

• 

  javielpowell · Member · Apr 25, 2023 at 1:39 am

  • Copy link
  • Add topic to favorites

  I tried to change my WordPress admin URL and now I cannot access my site. Please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Apr 25, 2023 at 6:08 pm

  • Copy link

  Hello there!

  You’ve posted on the free support forums for websites hosted on WordPress.com. However, since your site is not hosted with us, our ability to assist you is limited. But don’t worry, I can guide you in the right direction to seek help.

  If you changed your site URL in your WordPress settings without changing the domain at your hosting provider will cause the error you’re seeing now. To resolve this issue, I recommend contacting your hosting provider for assistance. Since they’re responsible for hosting your site’s files, they have access to those files and are better equipped to help you undo this problem. Additionally, they can help you update your domain if you still want to change it.

  If you face similar issues in the future, it’s best to reach out to your hosting provider or seek guidance from the WordPress.org community:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope this information is helpful!