I cannot access my website’s dashboard
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Hi there!
I changed my hosting provider to namecheap and they tell me that WordPress is already installed and connected to my domain name.
Yet, when I try to access my website from the WordPress dashboard, I get the message “Please check your Primary Site’s Jetpack connection”.
If I click wp-admin that is a hyperlink beside the message, I will get a long load which results in “this site can’t be reached”.
I have tried multiple browsers and devices but nothing has helped yet.
I am not sure what’s the problem. Could you perhaps help?
Correct account: Unknown
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Hi there,
We can’t help directly because we don’t host investudious.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Namecheap) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
If you are having trouble logging in to your site at http://investudious.com/wp-login.php then the folks over in the open-source forums (who are more familiar with login using wp-admin) are in the best position to help, thanks!
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