i cannot access my wordpress account to edit and update the website

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  marv00236 · Member · Oct 5, 2022 at 11:17 am

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  Hello i cannot access my wordpress account to edit and update this website. I reset my account password and all the settings from the website are gone.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  aleone89 · Staff · Oct 5, 2022 at 2:34 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  marv00236 · Member · Oct 5, 2022 at 2:37 pm

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  Hello Thanks for your answer. Here it is : https://wasatafriq.com/

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  staff-zinnia · Staff · Oct 5, 2022 at 3:03 pm

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  Thanks for providing the site URL. Looking at wasatafriq.com, I can see that it is running on the open source WordPress installation and being hosted through Hostgator (not hosted with us here at WordPress.com).

  We refer to that version of WordPress being used on wasatafriq.com as WordPress.org.

  For help with wasatafriq.com you can contact Hostgator support. There are also forums for WordPress.org here. Lastly, these are the instructions to reset your login credentials on WordPress.org: https://wordpress.org/support/article/resetting-your-password/

  I hope that helps. Good luck.