I cannot access my WordPress user to be able to edit my web page

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  luis2050arias · Member · Jun 8, 2022 at 12:55 pm

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  Good morning, I hope you are well.

  I am having a problem, and it is that I do not remember the user to access my page in WordPress, but it is hosted on my domain, I need help to recover it since I have to make improvements to my website.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Jun 8, 2022 at 1:24 pm

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  Hi there,

  What is the URL for the site you’re referring to ?

  Thank You! :)

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  luis2050arias · Member · Jun 8, 2022 at 1:30 pm

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  Hello, my site is https://hiperlafuente.com/

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  aleone89 · Staff · Jun 8, 2022 at 1:56 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  luis2050arias · Member · Jun 8, 2022 at 1:58 pm

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  Hello, my site is Hiperlafuente.com

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  staff-sheva · Staff · Jun 8, 2022 at 3:18 pm

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  Hi @luis2050arias,

  I’m afraid that we can’t help directly because your hiperlafuente.com site is not hosted with WordPress.com. In turn, we’re unable to take a closer look at your site.

  It looks like your host uses the open-source WordPress.org software, which differs from the managed hosting offered on WordPress.com. The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact Bluehost for further support.

  I hope that helps and please reach out again if you have any further questions.

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  luis2050arias · Member · Jun 8, 2022 at 4:04 pm

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  I understand, thank you very much for your help!