I cannot access the admin part of my website

  • Unknown's avatar

    Since today, I cannot access the admin part of my website. I receive this message when trying to reach this page:
    Warning: require_once(/home2/alexarchos/public_html/wp-content/plugins/optinmonster/includes/class-am-notification.php): failed to open stream: No such file or directory in /home2/alexarchos/public_html/wp-content/plugins/optinmonster/optin-monster-wp-api.php on line 204

    Fatal error: require_once(): Failed opening required ‘/home2/alexarchos/public_html/wp-content/plugins/optinmonster/includes/class-am-notification.php’ (include_path=’.:/opt/php56/lib/php’) in /home2/alexarchos/public_html/wp-content/plugins/optinmonster/optin-monster-wp-api.php on line 204

    Could you please help me???

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi @alexarchos,

    This is a PHP error caused by a plugin (given that the address for the error is in the /plugins/ folder).

    This probably has to do with a self-hosted WordPress.org product. What’s the URL for the page that’s breaking? These forums offer support for the WordPress.com suite of products. The distinction can seem subtle, so you may read more about the differences. Find the WordPress.org-specific support you need at WordPress.org’s support site. I’m happy to continue the conversation and talk about why if you’d like.

    You can begin your search on how to disable plugins in the troubleshooting section of this WordPress.org documentation: https://codex.wordpress.org/Managing_Plugins

    If you have a WordPress.com business plan, reply here and we can help further. Otherwise, happy blogging after you get this error fixed!

    Best,
    Jesse

  • Unknown's avatar

    Hi jessestu,
    Thank you for the prompt reply!
    It had to do with OptinMonster, I think: I updated the latest plugin that was pending manually via my wordpress account and now it seems I can access the admin part of my site.
    Many thanks!
    Alex

  • Unknown's avatar

    You’re welcome. I’m happy to hear it’s working again.

    Best,
    Jesse

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