I cannot access the dashboard for my blog

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  thelasthearthmods · Member · Mar 8, 2017 at 2:56 am

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  I am trying to edit the Blogs / Follow area of my blog
  https://thelasthearth.wordpress.com

  But I cannot seem to access the administrative dashboard. I am afraid my account was hacked by a former member of our forum.

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  timethief · Member · Mar 8, 2017 at 3:30 am

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  Companies, groups and organizations of any kind do not own WordPress.COM blogs. Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. Only one Admin per blog is the recommendation for good reason https://en.support.wordpress.com/user-roles/#administrator

  What I post below applies only to sites hosted by wordpress.COM. It does not apply to wordpress.ORG software installs.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
  
  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  *Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  I recommend bookmarking that link or memorizing it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

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  timethief · Member · Mar 8, 2017 at 3:32 am

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  I am afraid my account was hacked by a former member of our forum.

  re: hacked accounts and blogs

  If anyone is posting anything to your blog or removing anything from it, or changing anything in it, or if your blog has been deleted and you did not delete it, then it’s most likely that you have provided them with the ability to do so, either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.

  For you the question that needs to be answered is: Who, aside from me, has access to my login information?

  Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.

  Read > http://en.support.wordpress.com/security/

  Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
  You can also reset your password via your Settings tab on the WordPress.com home page:
  http://wordpress.com/#!/settings/

  Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

  Use two step authentication http://en.support.wordpress.com/security/two-step-authentication/

  Run a security scan on your computer. See here to run a security scan http://geekflare.com/online-scan-website-security-vulnerabilities/

  Never leave your computer logged into your blog and walk away from it. Always log out properly.

  Staff will not restore content. You may be able to use Googles cached docs to copy paste content into new posts and pages. You may be able to use Internet Archives Wayback Machine to do the same.

  P.S. Staff have records of who did what under which username and login information and when they did it. This thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Note that there is a backlog and be patient while waiting.

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  thelasthearthmods · Member · Mar 8, 2017 at 3:42 am

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  Thank you timethief,

  I have changed my passwords, and know who likely hacked us. A former moderator of our forum did this to several of our social media accounts last fall. We’ve been able to recover most of them, but we haven’t had the same luck with this one.

  We are not a company, just a fan forum. I am the administrator of the forum and the original wordpress blog thelasthearth.wordpress.com was set up using the email address I am logged in with right now.

  Unfortunately, the blog no longer shows up as my site. I think our former moderator added herself as an admin, then removed me.

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  gemmacevans · Member · Mar 8, 2017 at 4:04 pm

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  Hello,

  I’ve sent an email to the email address on your WordPress.com account. I’ll follow up with you there.

  Please let me know if you don’t receive it.

  Thanks!