I cannot access the settings: "unable to retrieve purchase"
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I want to change the settings but cannot. An error message shows up in red saying “there was an error retrieving purchases”. What should I do?
The blog I need help with is: (visible only to logged in users)
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re: renewing upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
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Thank you very much for helping me!!! With your advice, I was able to change the settings!
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