i cannot access this website or login using the email. it says my original account does not exist

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  gwhamel2 · Member · Aug 12, 2021 at 4:36 am

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  i cannot access this website or login using the email. it says my original account does not exist

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Unknown

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  aleone89 · Staff · Aug 12, 2021 at 10:05 am

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  Hello there,

  Happy to help you with this.

  I can’t see that site connected to this account?

  Is it possible that you may have multiple accounts with WordPress.com?

  Many thanks in advance.

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  gwhamel2 · Member · Aug 12, 2021 at 3:08 pm

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  I set up the account using the email that i receive notifications to launch my website daily. When i went back to login that account associated with the email no longer exists. i created a new account with this email, and cannot link the web domain as it wants to import from another provider not WordPress.

  i cannot connect the page to this account.

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  deancroyal · Staff · Aug 12, 2021 at 5:18 pm

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  The original site has upgrades that required purchase. That will help you prove ownership to our accounts team so that they can help you get back into the original account. Here’s what you will need to do next.

  1. Visit this guide and read the section on Account Recovery Form: https://wordpress.com/support/account-recovery/#account-recovery-form

  2. Visit the Account Recovery Form and complete as much of it as you can. This will help you prove ownership.

  3. Our accounts team will be in touch if they have an update or any other questions for you.

  Thanks so much for your patience. This is the best course of action, so see this through as soon as you can please. :)