I cannot access Wp dashboard to deactivate a plugin, site has crashed

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  sonyamantere · Member · Apr 15, 2024 at 12:58 pm

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  Hi, I’ve had the Creator plan for some time and before I was able to connect with WordPress support through the chat, which for some reason has not been possible now.

  I activated the Jetpack CRM plugin and my site crashed. Can access the dashboard but cant deactivate them and the backup doesn’t go through, it kicks me out before completing it. I have tried to access the plugin files manually, but it seems to be quite overwhelming, I’m not familiar with any of the terminology or programs. How could I delete the plugin or even deactivate it ?

  Thank you.

  -Sonya

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Apr 24, 2024 at 6:36 pm

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  Closed as duplicate thread.