I cannot buy hosting and the domain

• 

  midtownict · Member · May 21, 2022 at 1:22 pm

  • Copy link
  • Add topic to favorites

  I need to turn back in billing? Please advise. I would like WordPress to take my money.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · May 21, 2022 at 7:04 pm

  • Copy link

  Hi there,

  I checked your account and your ability to purchase upgrades has indeed been disabled. You should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff and they will address this issue with you.

  Thanks,

• 

  midtownict · Member · May 23, 2022 at 1:36 pm

  • Copy link

  Hello! I don’t have any notification indicating this. Is there a direct way to contact payments staff?

• 

  staff-ozmodiar · Staff · May 23, 2022 at 1:57 pm

  • Copy link

  Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

  You can also send an email directly to billingsupport@wordpress.com if you prefer that.