I cannot change the header image on my twentyten site

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  slimprism · Member · Dec 8, 2016 at 2:35 pm

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  Hi, I’ve followed the instructions on your tutorial to the letter. No matter whether I choose a custom image or one of the images you offer, every time I try to select and save a new image the header remains the same – unchanged.
  How do I change it?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Dec 8, 2016 at 5:24 pm

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  Hi there,

  Try clearing your browser’s cache and try again. Here’s how to do it:
  https://en.support.wordpress.com/browser-issues/

  Let me know if you’re still having trouble changing your header or if you have any other question.

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  slimprism · Member · Dec 8, 2016 at 6:21 pm

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  Hi, thanks
  I cleared my browser from “the beginning of time” and tried again, but it didnt work. The image remains the same no matter what I try to do to replace it.
  Please adivse.

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  fstat · Staff · Dec 8, 2016 at 6:32 pm

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  Have you tried a different browser?
  I also recommend logging-out/logging-in from your WordPress.com account and try again.

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  slimprism · Member · Dec 8, 2016 at 7:11 pm

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  Hi, yes, I’ve tried Chrome and Firefox, I’ve tried logging in and out (repeatedly) and I’ve tried clearing my bworser.
  Nothing works.

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  fstat · Staff · Dec 8, 2016 at 9:38 pm

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  Switch to another theme and then switch back to your current theme (Twenty Ten). See if this switching fixes the problem.

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  slimprism · Member · Dec 9, 2016 at 9:24 am

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  Hi, no, that didnt fix the prblem.
  I switched to Shoreditch. In Shoreditch I was able to add a new image, but it appeared above the old image, instead of overriding the old image.
  So I switched back to Twentyten and tried again with a new image. Still the same image. Can’t change it.
  I can provide a screenshot showing the new image as my “current image”, “saved”, but yet not featured as the actual header!! But I can’t seem to paste the image onto this message. Is there any way to add a screenshot here?

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  fstat · Staff · Dec 9, 2016 at 10:13 am

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  Some screenshots will be helpful. Here’s how to take a screenshot and upload it:

  Take a Screenshot

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  slimprism · Member · Dec 9, 2016 at 12:53 pm

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  Hi thanks I do know how to take a screenshot!
  I have one ready to attach.
  My problem is I can’t see any way of attaching it to this message?

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  slimprism · Member · Dec 9, 2016 at 1:45 pm

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  Done it.
  I had to turn off the featured image on each page.
  My chosen header image is now displaying.

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  fstat · Staff · Dec 12, 2016 at 7:36 am

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  Cool! I’m glad you figured this out!