I cannot check my wordpress purchases
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Hi, I’m wondering why I can’t see anything whenever I click this link https://wordpress.com/me, or any links that is available at the Store tab.
Can’t click on this too https://wordpress.com/help
All the page are blank with WordPress logo.
I am wondering is there any sort of upgrades in the dashboard that I’m not aware of?
The blog I need help with is: (visible only to logged in users)
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Hi Kae,
Have you tried a different browser? Or clearing your cache? It sounds like it may be a browser related issue.
If you still see the same problem after trying those things above, can you send me a screenshot of what you are seeing? You can upload the image to your media library and I’d be able to see it.
Let me know, thanks!
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Hi Darnell,
I cleared out the cache in the Firefox and it’s still not working. Basically, anything that has “wordpress.com/…” won’t open up in Firefox.
I tried it with Safari and it works fine, thankfully! I do prefer Firefox as my browser though.
I uploaded the screenshots in my media library, please check.
Thank you!
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Hey there,
Thanks for the screenshots. I see what you mean. At least we narrowed it down to Firefox.
What I would now do is follow some troubleshooting steps that Mozilla has provided.
I know that you have cleared your cache, but it might be an extension, plugin, or even cookie issue. Although Firefox does automatic updates, I would also check and make sure you have the most recent update version of the browser.
Try a few of Mozilla’s suggestions and let me know if you have any luck.
Thanks!
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Hi Darnell,
Thank you for the suggestions. I ended up refreshing the browser to its latest version and it’s working fine now. I can open everything wordpress.com with no issues.
Thank you very much for your help! :D
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