I cannot check my wordpress purchases

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  thefruitcompote · Member · Jul 11, 2016 at 6:48 am

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  Hi, I’m wondering why I can’t see anything whenever I click this link https://wordpress.com/me, or any links that is available at the Store tab.

  Can’t click on this too https://wordpress.com/help

  All the page are blank with WordPress logo.

  I am wondering is there any sort of upgrades in the dashboard that I’m not aware of?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 11, 2016 at 4:46 pm

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  Hi Kae,

  Have you tried a different browser? Or clearing your cache? It sounds like it may be a browser related issue.

  If you still see the same problem after trying those things above, can you send me a screenshot of what you are seeing? You can upload the image to your media library and I’d be able to see it.

  Let me know, thanks!

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  thefruitcompote · Member · Jul 11, 2016 at 7:35 pm

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  Hi Darnell,

  I cleared out the cache in the Firefox and it’s still not working. Basically, anything that has “wordpress.com/…” won’t open up in Firefox.

  I tried it with Safari and it works fine, thankfully! I do prefer Firefox as my browser though.

  I uploaded the screenshots in my media library, please check.

  Thank you!

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  staff-doublebassd · Staff · Jul 12, 2016 at 5:54 am

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  Hey there,

  Thanks for the screenshots. I see what you mean. At least we narrowed it down to Firefox.

  What I would now do is follow some troubleshooting steps that Mozilla has provided.

  I know that you have cleared your cache, but it might be an extension, plugin, or even cookie issue. Although Firefox does automatic updates, I would also check and make sure you have the most recent update version of the browser.

  Try a few of Mozilla’s suggestions and let me know if you have any luck.

  Thanks!

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  thefruitcompote · Member · Jul 16, 2016 at 6:52 am

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  Hi Darnell,

  Thank you for the suggestions. I ended up refreshing the browser to its latest version and it’s working fine now. I can open everything wordpress.com with no issues.

  Thank you very much for your help! :D

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  staff-doublebassd · Staff · Jul 16, 2016 at 3:51 pm

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  You’re welcome!