I cannot enter my paid plan

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  infocgarab3f209f5c8c · Member · Mar 12, 2021 at 9:58 pm

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  I have subscribed to a paid plan for the Jetpack plugin and have not been able to log into my account for about a month and I don’t know the reason.

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  supernovia · Staff · Mar 12, 2021 at 10:18 pm

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  Hi @infocgarab3f209f5c8c, you’ll want to avoid sharing the transaction ID publicly, because it could be used to gain access to your account. I’ve redacted it.

  In fact, are you unable to log into WordPress.com or into your wp-admin on the site? If you can’t log into wp-admin, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  If you need to regain access to the connected WordPress.com account, please use the transaction ID as outlined here:
  https://wordpress.com/support/account-recovery/#account-recovery-form