I cannot find my website

  • Unknown's avatar
    diaryofabookworm304774319 · Member ·

    My website is richliteracy.com and I was charged through paypal to maintain this domain, but I can’t get into my website.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out. It seems that the site richliteracy.com is associated with a different user account than the one you’re currently using. To manage this site, you’ll need to log out of @diaryofabookworm304774319 and log into the correct account.

    If you’re unsure which login you used and you have transaction IDs from charges on this account, you can prove ownership of the site using the Account Recovery form. WordPress.com support can assist you further from there. Here’s the link to the form: https://wordpress.com/wp-login.php?action=recovery

    Please fill out the form with as much information as possible, including an email address where Support can reach you. The transaction ID will appear on your bank statement as “WordPress” followed by a ten-digit letter/number code. They’ll look something like this:

    WordPress XXXXXXXXXX

    You can find more information about the account recovery process here: https://wordpress.com/support/account-recovery/

    I hope this clears things up for you! Let me know if you need further assistance.

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