I cannot get into the email I set up

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  lizddpyoga · Member · Nov 30, 2014 at 8:20 pm

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  I paid for and set up the following email:

  (email visible only to moderators and staff)

  To go with my website, and I cannot gain access to it. I tried to change the password, but it didn’t work. Please let me know how to get into my email and start using it.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Dec 1, 2014 at 5:15 pm

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  Hi!

  You should have received an email from Google with the login credentials for your email account. Did you receive that email?

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  lizddpyoga · Member · Dec 1, 2014 at 6:07 pm

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  No, I never got that. Is there a way to have that email resent?

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  jeremeylduvall · Member · Dec 1, 2014 at 7:42 pm

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  Hi @lizddpyoga – Currently working on this! I’ll let you know as soon as the email has been resent.

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  lizddpyoga · Member · Dec 2, 2014 at 3:16 am

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  Thanks, I can’t move forward with a number of things until this gets sorted out.

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  jeremeylduvall · Member · Dec 2, 2014 at 7:34 pm

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  I definitely understand! We’ll get this sorted out as soon as possible.

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  jeremeylduvall · Member · Dec 2, 2014 at 7:53 pm

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  Hi @lizddpyoga – We’ve reset the password for you and resent the login credentials to your email account. Can you let me know if you’ve received them?

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  lizddpyoga · Member · Dec 3, 2014 at 4:34 am

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  I got an email from (email visible only to moderators and staff) with a temporary password.

  I was able to login to the Google business console and set up my password, but it says I don’t have access to email. I paid for an email account, what has happened? This is seriously a nightmare.

  Thanks,

  Liz

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  jeremeylduvall · Member · Dec 3, 2014 at 6:57 pm

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  Hey Liz,

  I’m sorry for the difficulty here. When you log in to Google Apps using your new login, you should have a drop-down similar to the one here:

  http://en.support.wordpress.com/domains/add-email/adding-google-apps-to-your-site/#managing-google-apps

  When you click that Mail icon, can you let me know the content of the error message you’re receiving?