I cannot log in through my WordPress admin page

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  kristyalpert · Member · Jan 3, 2022 at 9:32 pm

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  I’m getting an error message every time I log in with my current password and I get this message: ‘Error: The password you entered for the username XXX is incorrect. Lost your password?’

  When I click the ‘lost your password’ link, I’m not receiving any emails. They are not showing up in spam either.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jan 3, 2022 at 10:42 pm

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  Hi @kristyalpert, is the site you’re trying to log into hosted here with us? If so, here’s how we can help you regain access:

  Recover Your Account

  If you’re trying to access an installation at another host, there could be a number of reasons the email isn’t going through, but there are ways to recover your login there, too. I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password

  Can you send a link to the site if you need more help? We’ll use that to point you in the right direction. Cheers!