i cannot log in to my dashboard

  • Unknown's avatar
    theparenteer · Member ·

    i need to remove an image/article from my site, but my username and or password is not being recognized. i have not posted in a long time, so the site is pretty dormant, but i STILL need to get in and remove an image. i’ve tried everything but have been unable

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • julinedossantos1 · Staff ·

    Hello,

    There are a few things you can try:

    • Check for typos: Make sure you are typing in the correct username and password. Double-check for typos and ensure that the caps lock is not on.
    • Lost password: If you have forgotten your password, you can use the “Lost your password?” link on the login page to reset it. WordPress will email you instructions on how to reset your password.
    • Clear your browser’s cache and cookies: Clearing your browser’s cache, and cookies can sometimes resolve login issues.

    I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

    WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

    This forum is only focused on sites hosted on WordPress.com.

    You can contact your host directly to get help with your issue.
    godaddy.com/help

    WordPress.org community forums can be a good place to ask for help with this:http://wordpress.org/support/forums

    I hope that helps!

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