I cannot log-in to my website please help!

  • Unknown's avatar

    Hi,

    When I go to http://www.interpretersunlimited.com/wp-admin the following error message pops up and prevents me from logging into the website:

    Warning: Cannot modify header information – headers already sent by (output started at /home3/iugroup1/public_html/wp-content/plugins/event-calendar-wd/includes/ecwd-display-class.php:2) in /home3/iugroup1/public_html/wp-content/plugins/landing-pages-builder/lp-create-menu.php on line 353

    Warning: Cannot modify header information – headers already sent by (output started at /home3/iugroup1/public_html/wp-content/plugins/event-calendar-wd/includes/ecwd-display-class.php:2) in /home3/iugroup1/public_html/wp-content/plugins/landing-pages-builder/lp-create-menu.php on line 354

    Warning: Cannot modify header information – headers already sent by (output started at /home3/iugroup1/public_html/wp-content/plugins/event-calendar-wd/includes/ecwd-display-class.php:2) in /home3/iugroup1/public_html/wp-content/plugins/landing-pages-builder/lp-create-menu.php on line 355

    Warning: Cannot modify header information – headers already sent by (output started at /home3/iugroup1/public_html/wp-content/plugins/event-calendar-wd/includes/ecwd-display-class.php:2) in /home3/iugroup1/public_html/wp-content/plugins/landing-pages-builder/lp-create-menu.php on line 356

    Warning: Cannot modify header information – headers already sent by (output started at /home3/iugroup1/public_html/wp-content/plugins/event-calendar-wd/includes/ecwd-display-class.php:2) in /home3/iugroup1/public_html/wp-includes/pluggable.php on line 1228

    What does this mean and how can I fix it?! I have been trying all morning to find an email address, customer service or support phone number that is not a third-party. Please help me. The support forums do not help. I NEED to speak with someone at WordPress.

    Please contact me at your earliest convenience.

    Thank you,

    Anita

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    I THINK I have to clear the cache but I cannot do this if I can’t log in! Please someone tell me how I can speak with WordPress directly.

  • Unknown's avatar

    That’s a link to a site that is not hosted by wordpress.COM that we do not provide support for.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar

    interpretersunlimited.com is hosted by CyrusOne
    WHOIS: Click Here
    IP Address: 192.185.71.15
    Name Servers:
    ns2.aplus.net
    ns1.aplus.net

  • Unknown's avatar

    Hmmmm Okay, that’s odd because when I logged in the “contact us” button posted to this forum. Do you have a WordPress support phone number or email address?

    Like I said, I have been trying to find someone all morning (three hours to be exact).

    If I could speak with someone directly, this issue would be in the process of getting resolved.

  • Unknown's avatar

    There is no phone support at wordpress.COM.

    Moreover, our Staff here at wordpress.COM provide support only for sites hosted here and that site is not hosted here.

    We do not provide Jetpack support for sites linked to wordpress.COM accounts with the Jetpack plugin. Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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