I cannot log into my account

  • Unknown's avatar
    chasingayden · Member ·

    Hi, I cannot get into my account. When I try to go there I get this message

    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    Can someone please help? Thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, I can see you’re logged into this account, so it must be another site. Can you send a link?

    If the site is hosted here, we’ll help you get logged into the right account. If it isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

    – You should have an email. If you don’t, ask your host to see if the email is stuck on their server

    – Ask your host to check error logs

    – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
    https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

    – Ask your host to help you restore a good backup

    Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

    WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. You can learn more about the differences here:
    https://get.wp.com

    Hoping this helps!

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