I cannot log into my website…it has been hacked. Can you help me?

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  theresamukvold · Member · Jul 17, 2018 at 3:19 pm

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  I cannot log into my website…it has been hacked. Can you help me? I started a chat with Geometricbox and they want to charge me 175.00 to remove the spyware and give me access to my site. What kind of hoax is this?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 17, 2018 at 4:24 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by GoDaddy. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org