I cannot log into my word press account

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  peng1313 · Member · May 15, 2018 at 3:19 pm

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  I’m hoping someone can help me.
  I have a word press site that is JetPack powered.
  For some reason, the JetPack stuff does not recognize my user ID or email and I cannot get a link to rest my password and look at the account.
  This happened before and someone on one of these forums was able to fix it.
  I don’t know what they did or how they did it. But I need their help again.

  How do I get to my websites so I can work on them?

  Sincerly;
  Sachy Pichardo

  The blog I need help with is: (visible only to logged in users)

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  vinitdhake · Member · May 15, 2018 at 3:27 pm

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  hi there,

  I am adding a modlook to the thread. So that a staff member will soon help you with this.

  Thanks!

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  supernovia · Staff · May 15, 2018 at 11:11 pm

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  @peng1313, I can see you’re logged into the account that is connected to the site you mentioned. Can you let me know where you’re running into trouble, and what the error is?

  Or, if it’s for a different site, can you send a link to that site?

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  peng1313 · Member · May 16, 2018 at 3:40 pm

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  Hello Supernovia.
  When I go into this site it does not recognize my user name and password.
  What I did to get there was click on customize themes.

  http://box5345.temp.domains/~sterljs1/wp-login.php?redirect_to=http%3A%2F%2Fbox5345.temp.domains%2F~sterljs1%2Fwp-admin%2Fcustomize.php%3Freturn%3Dhttps%253A%252F%252Fwordpress.com%252Fpages%252Fbox5345.temp.domains%253A%253A~sterljs1&reauth=1

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  supernovia · Staff · May 16, 2018 at 6:59 pm

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  Got it. To clarify, your account for WordPress.com & Jetpack probably doesn’t have the same username and password that you’ve used on your individual installation. And since it’s self-managed and hosted elsewhere, we wouldn’t have a means to help you regain access.

  If simply resetting your password there doesn’t work, you might try contacting your host to be sure you have backups (and know how to use them), then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  http://codex.wordpress.org/Resetting_Your_Password

  I hope that helps.