I cannot log into site dashboard

• 

  jsgalpin · Member · Jun 11, 2018 at 8:11 pm

  • Copy link
  • Add topic to favorites

  I’m using the right username. I have tried both my email that I registered with and my chosen username.

  The blog I need help with is: (visible only to logged in users)

• 

  mommyhive · Member · Jun 11, 2018 at 8:18 pm

  • Copy link

  Hi there,

  Check if the below support documents are of any help.
  https://codex.wordpress.org/Login_Trouble

  If you are not able to reset password, check the below support document
  https://codex.wordpress.org/Resetting_Your_Password

  Having said that,
  your issue is related to a site that is using the WordPress.org software, which is hosted outside WordPress.com

  This forum only supports the sites hosted on WordPress.com. Please post your question on the WordPress.org support forum: https://wordpress.org/support/

  Both(WordPress.com and WordPress.org) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

  https://wordpress.org/support/register.php

  Thank you.

• 

  gemmacevans · Member · Jun 12, 2018 at 8:36 am

  • Copy link

  Hi jsgalpin,

  I just wanted to add to the information @mommyhive provided…

  greshamexchange.com is a Jetpack connected site so you’ll want to make sure you are entering the username/email address for the account setup on that site — which may be different to the login information for your WordPress.com account.

  I recommend contacting Bluehost if you are unable to login to the site directly. They should be able to help you with the next steps.