I cannot log on to the adminsite

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  mail2clementine · Member · Mar 27, 2018 at 3:22 pm

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  Hi, I cannot log in to any of my 2 blogs. https://pieceofclementine.wordpress.com/ and https://exploratricedubonheur.wordpress.com/

  When I try to log in, I get the message below.

  Please help me! Thank you
  Best wishes

  Bodil

  You are logged in as “mail2clementine” and do not have the necessary privileges to access the dashboard for “Exploratrice du bonheur”. If you are not “mail2clementine”, please log out, and log back in with your username. If you are “mail2clementine” and you need access, please ask an administrator of the site to invite you.

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  ravichahar · Member · Mar 27, 2018 at 3:36 pm

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  Hey mail2clementine,

  It means you’re not allowed to log into this website. Are you sure, you have your website registered with this account?

  And please also read the user roles. https://en.support.wordpress.com/user-roles/

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  gunpersonmail · Member · Mar 27, 2018 at 5:19 pm

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  Thanks for your message! I am the only one with access, I was the one creating them and writing on them, and until yesterday it was working perfectly fine! (since 2009) And there is no other person with any access.. only me. Superweird, isn’t it?

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  ravichahar · Member · Mar 27, 2018 at 5:27 pm

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  Now you have commented using a different account. Please mention the account you want to log in with so that a staff member can check it.

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  mail2clementine · Member · Mar 27, 2018 at 5:33 pm

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  Yes, I realised, it got confused.. :( Thank you for your patience! So, the account I need help with is (email visible only to moderators and staff) which until yesterday was the adminemail of the following two sites: https://pieceofclementine.wordpress.com/ and https://exploratricedubonheur.wordpress.com/

  Now, when I go to worldpress, logged in with email (email visible only to moderators and staff), it says that I don’t have any sites..

  I much appreciate any help! Thank you!

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  mail2clementine · Member · Mar 27, 2018 at 5:34 pm

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  Yes, I realised, it got confused.. :( Thank you for your patience! So, the account I need help with is (email visible only to moderators and staff) which until yesterday was the admin-email of the following two sites: https://pieceofclementine.wordpress.com/ and https://exploratricedubonheur.wordpress.com/

  Now, when I go to worldpress, logged in with email [email redacted], it says that I don’t have any sites..

  I much appreciate any help! Thank you!

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  mail2clementine · Member · Mar 27, 2018 at 5:38 pm

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  The email redacted is mail2clementine

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  ravichahar · Member · Mar 27, 2018 at 5:39 pm

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  I have added the “modlook” tag so that this thread can be seen by a staff member.

  Please wait for a while.

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  mail2clementine · Member · Mar 27, 2018 at 5:57 pm

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  Great, thank you!

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  gemmacevans · Member · Mar 28, 2018 at 7:08 am

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  Hi mail2clementine,

  pieceofclementine.wordpress.com and exploratricedubonheur.wordpress.com are both owned by another account — which is why you are unable to access them from your mail2clementine account. The email address you mentioned is also not connected to the account which owns these sites.

  I can send an email to the address we have on file for the owner, so you can see which email address to login with. For security reasons, I can’t share that information so you would need to check all of your accounts (including the spam folder).

  If there is a chance you still have access to that email address, would you like me to send an email?

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  mail2clementine · Member · Mar 28, 2018 at 4:41 pm

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  Hi and thanks a lot for your answer. I feel confused, for so many years I could just open the blogs and I was able to go to adminpage. It is possible that the emailaddress is [redacted] that is connected to these blogs, please try to send the email to that address
  Thank you o much for your help!

  Kind regards
  Bodil

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  gemmacevans · Member · Mar 29, 2018 at 7:43 am

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  Hi Bodil,

  I’ve sent an email to the owner of the account, please check your spam folder and let me know if you don’t receive it.

  Thanks!