I cannot log on to update/pay for mapping, it expires today…. help

• 

  lindadorsch · Member · Jun 15, 2015 at 5:36 pm

  • Copy link
  • Add topic to favorites

  Don’t you have a phone number to call for support?????????????

  The blog I need help with is: (visible only to logged in users)

• 

  brianmhall · Member · Jun 15, 2015 at 5:44 pm

  • Copy link

  Hi lindadorsch,

  If you can’t get into your account, you may want to look at the account recovery options listed here:

  Recover Your Account

  In the meantime, I’ve tagged this thread for an Automattic employee to take a look. If you click on the subscribe link to the right of this page, you’ll get notified of any future responses.

• 

  brookedot · Member · Jun 15, 2015 at 10:46 pm

  • Copy link

  The issue is that the WordPress.com user account that you are posting from is not the owner of the domain mapping of stlukeefc.org.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to renew domain mapping of stlukeefc.org.

  I have responded to your private support request as well.