I cannot loggin

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  heleneansel · Member · Feb 27, 2020 at 2:13 pm

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  Hello. I created a blog in 2009. But didn’t care about it since 2012. Now I would like to login but I’m unable to as I cannot remember my password. And I do not use anymore the address email I had at that time…. Can anyone tell me how I can contact WordPress and prove my identity in order to get back my blog? Thanks for all help :)

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  staartmees · Member · Feb 27, 2020 at 2:15 pm

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  If you are talking about a blog running on the wordpress.com platform, you can restore access to your account by following the instructions at https://en.support.wordpress.com/account-recovery/

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  heleneansel · Member · Feb 27, 2020 at 2:30 pm

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  Thank you for your rapid answer.
  The problem I have is this:
  “Check your e-mail address linked to the account for the confirmation link”
  I change my address email years ago…. So I cannot read my emails and get some links… Do you have another idea?

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  heleneansel · Member · Feb 27, 2020 at 2:39 pm

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  I would like to communicate with the support, but I don’t know how….

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  staff-zinnia · Staff · Feb 27, 2020 at 4:08 pm

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  Let’s start by confirming the blog URL in question. Please share that information with us here. Thanks.

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  heleneansel · Member · Feb 27, 2020 at 6:00 pm

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  Thank you!
  Here it is:
  https://bonbonpiment.wordpress.com/
  It was mine :)

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  staff-blorbo · Staff · Feb 27, 2020 at 7:46 pm

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  We have some options for you at https://en.support.wordpress.com/account-recovery/#account-recovery-form

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  heleneansel · Member · Feb 27, 2020 at 11:10 pm

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  Thank you for your help. But I guess, this blog is lost for me….
  In the account recovery form, it is asked 2 things:
  Either a Transaction ID, which I don’t have as it was a free blog created in 2009.
  Or an Activation URL, which I don’t have since it was years ago… and the old email address I don’t use anymore….
  Can I prove my identity to WordPress otherwise?

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  heleneansel · Member · Feb 27, 2020 at 11:24 pm

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  I read this at the bottom:
  “recovery email and SMS number to verify your identity”
  I moved in 2012. From Reunion Island to Belgium. I don’t think I had a mobile phone at that time.
  It’s not possible, is it? ID card would’t work?

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  staff-blorbo · Staff · Feb 27, 2020 at 11:26 pm

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  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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  simranvijwani · Staff · Feb 28, 2020 at 10:39 am

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.