I cannot login to my account

• 

  marketingtianenca · Member · Oct 29, 2021 at 8:11 pm

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  When I changed the password it says my account cannot be found. The link is https://tianenimmigration.ca/wp-login.php

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  enile8 · Member · Oct 29, 2021 at 8:16 pm

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  Hi,

  It appears your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  However, you should reach out to your hosting provider for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

  Best of luck.