I cannot purchase business plan

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  h3helpera983190e59 · Member · Oct 25, 2022 at 4:00 am

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  My all card was declined, and showed up, right now disable to make a purchase

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 25, 2022 at 5:48 am

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  Hi there, this isn’t something that forum support staff will be able to help you with.

  You should see a link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Use that to contact the Payments team directly and they’ll get you sorted. Thanks.

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  staff-doublebassd · Staff · Oct 25, 2022 at 5:04 pm

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  Hi there,

  @justjennier is right. I checked your account and your ability to purchase upgrades has indeed been disabled you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff and they will address this issue with you.

  Thanks!

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  h3helpera983190e59 · Member · Oct 25, 2022 at 9:25 pm

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  I don’t have any notifications

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  h3helpera983190e59 · Member · Oct 25, 2022 at 9:28 pm

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  I can’t find where to post, your link takes me to the forum. You can really help me without being redirected to useless forums. I need urgently

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  h3helpera983190e59 · Member · Oct 25, 2022 at 9:29 pm

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  Ask them to contact me, I don’t have any notifications

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  staff-totoro · Staff · Oct 25, 2022 at 10:18 pm

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  Hi there,

  To clarify, our payments team has contacted you directly via email. We have sent a message to the address you have listed in your account here: https://wordpress.com/me/account/

  As mentioned, we are not able to help in the public forums as payment info is often too sensitive to discuss here in the open. But if you check the inbox connected to the email address you used to set up your WordPress.com account, you will see that we have contacted you there.

  Hope this helps point you in the right direction!