I cannot renew my blog

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  margauxmu · Member · May 29, 2017 at 9:40 am

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  Hello, I received an email to renew my blog that expired on May 20th but I cannot do anything. is it because it’s too late ? What can I do ?

  Thank you !

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 29, 2017 at 9:46 am

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  Hello @margauxmu
  I am tagging this thread for staff attention. They might be able to assist you in renewing your upgrades/purchases.

  Meanwhile you can read this:

  Where can I renew my plan or domain name?
  You can renew your plan or domain name in the Manage Purchases section of your Personal Settings.

  Quoted from: https://en.support.wordpress.com/faq-renewing-and-canceling/#renew-upgrade

  Thanks! 🙂

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  gemmacevans · Member · May 29, 2017 at 12:21 pm

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  Hi margauxmu,

  There are no upgrades owned by the account you are logged in to. What is the URL of the site you need to renew upgrades for?

  Let me know and I’ll see what I can find.

  Thanks!

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  margauxmu · Member · May 30, 2017 at 10:24 am

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  Thank you !

  The URL is: http://www.lenewyorkais.net

  I hope there’s a solution because I love this blog, and it’s very very helpful !

  Have a great day

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  gemmacevans · Member · May 31, 2017 at 8:41 am

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  Hi margauxmu,

  lenewyorkais.net is owned by another account — you will need to login as margauxny to renew. Once you are logged in to that account, the domain can be renewed on your Manage Purchases page:

  https://wordpress.com/me/purchases/

  If you have any problems, just reply here as margauxny and I’ll take a look.