I cannot renwew my subscription

  • Unknown's avatar
    d2mgmt · Member ·

    need help renewing my subscription. I am the owner of the site, but do showing me the option to renew. It is tied to another user that is no longer employed.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    d2mgmt · Member ·

    Our emails are not coming through due to subscription not being renewed. When I try to login with the former employees credentials, it wants to send an email to the former employees email. I have access to this email, but no company email addresses are receiving external emails currently.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that you have an open support conversation with us, and the domain appears to have been renewed as well. We just replied to the support conversation. Please reply there and let us know if you still need help.

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