I cannot reset my password

• 

  fromsandiego001 · Member · Oct 8, 2018 at 1:51 pm

  • Copy link
  • Add topic to favorites

  Please help to reset my password. I tried everything. [phone redacted] if you can call , we can confirm all my ownership details

• 

  pallaviroy89 · Member · Oct 8, 2018 at 2:44 pm

  • Copy link

  Hi there,

  Can you share your site URL?

  If you’re unable to remember the login details for your account, please follow the account recovery steps outlined at the link below.

  Recover Your Account

  To reset your password, follow the below link:
  https://en.wordpress.com/wp-login.php?action=lostpassword

• 

  supernovia · Staff · Oct 8, 2018 at 10:41 pm

  • Copy link

  Hi @fromsandiego001, we don’t offer phone support. I’ve removed your phone number for your privacy.

  
  @pallaviroy89 is correct; you’ll need to verify your ownership with the form and proofs we mention in that article. If you had an upgrade on the site, finding the receipt information is probably the easiest method to regaining access, though you will still want to use the secure form instead of posting private information here in a public forum.

  Let us know if you need more help!