I cannot retrieve my website www.volatilemedia.com
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I tried to migrate my hosting of this site from Hostpapa.com to Hostinger.com this week. I migrated a complete backup that is also copied onto my PC. The domain is with GoDaddy.com and we have put in Hostinger’s Nameservers. But we have not been successful in getting the website back up with the new provider. When I tried to access my WordPress account for this website, all data seems to have disappeared. Could everything have been deleted when the Hostpapa hosting service ended? Does WordPress keep backups where I can retrivee the site?
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
It is possible that your previous hosting deleted the data after the hosting service expired. We won’t have any backup if your site wasn’t hosted by us or if you didn’t have Jetpack Backup on your site.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.
If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)
Feel free to let us know if there’s anything else you need, and we’ll be happy to help.
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