I cannot upload a new header?

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  jacpdsusan · Member · Sep 16, 2011 at 6:05 pm

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  I have tried may different files to try and upload a new header into my page. I always get the following message:
  Image could not be processed. Please go back and try again.
  Blog url: http://jacconnexions.wordpress.com/

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  evarlese · Member · Sep 16, 2011 at 6:08 pm

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  Can you let me know what type of file you’re trying to upload and the image size?

  Additionally, are you able to upload other images to your blog via your Dashboard -> Meda Library? Can you let me know what Internet browser and operating system you’re using?

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  jacpdsusan · Member · Sep 16, 2011 at 6:13 pm

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  Hi it is a JPEG file 21KB 800×200, I am using Firefox on a a Windows 7.

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  evarlese · Member · Sep 16, 2011 at 6:18 pm

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  I’ve just created a private ticket so that you can send us the image file via email. Please keep an eye out for an email from us.