i cannot upload ny media

• 

  bidya12345 · Member · Jul 14, 2019 at 4:41 pm

  • Copy link
  • Add topic to favorites

  hi, It would be really a great help if someone can help me with this problem.. I cannot upload any media. I have been trying for many days but still i cannot do it.. nothing is getting uploaded.

  The blog I need help with is: (visible only to logged in users)

• 

  bidya12345 · Member · Jul 14, 2019 at 4:42 pm

  • Copy link

  Please help me with this problem..

• 

  justjennifer · Member · Jul 14, 2019 at 4:56 pm

  • Copy link

  Hello again, please give us more information.

  Do you get an error message when you try to upload? If so, what is it?

  Have a look at this support guide on troubleshooting images to see if any of the suggestions there help you. https://en.support.wordpress.com/images/troubleshooting-images/

  Let us know how that goes.

• 

  bidya12345 · Member · Jul 14, 2019 at 5:09 pm

  • Copy link

  thank you for replying.. i deleted all my temperate files and browsing olso.. and the space is also not full.. the error says “Cannot read property ‘raw’ of undefined”

• 

  justjennifer · Member · Jul 15, 2019 at 4:23 am

  • Copy link

  Hello again, the only reference I’ve found to that error message has to do with a site using the open source WordPress software rather than being hosted here on WordPressdotcom.

  Can you please confirm again the address of the site you need help with? Thanks.

  If by chance you do need help with a site using the open source WordPress software, you’ll want to head over to https://wordpress.org/support where they have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

• 

  justjennifer · Member · Jul 15, 2019 at 4:28 am

  • Copy link

  Now that I said that, I’ve found a couple forum threads here on this topic.

  Please see Staff’s replies at https://en.forums.wordpress.com/topic/the-editor-has-encountered-an-unexpected-error-4/ and see if the suggestions Staff gave in that thread help here.

  Are you using the new Block Editor or the Classic Editor interface when you try to add images?

  I’ve also tagged this thread for Staff attention and assistance as well. Thanks for your patience while they get back to you.

• 

  kokkieh · Staff · Jul 15, 2019 at 6:44 am

  • Copy link

  Hi there,

  Please confirm the site you need help with, and also give us the exact steps you’re following to try and add an image to your site.

  Does it make any difference if you clear your browser cache (not history or temporary internet files – deleting those won’t do anything), or if you use a completely different browser and/or internet connection?