I can't

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  dylanjmatthews · Member · Feb 3, 2015 at 12:20 am

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  Hi, I am trying to cancel my premium theme I bought last month, as it is not working for me. I’m still within the 30 day refund period I believe. However, each time I click the cancel and refund button, It brings up a window, but has nothing on it so I can’t go through the process to cancel. I’ve tried three different browsers, but nothing seems to have helped that.

  I have installed another theme just to see if that helps, but no luck.

  If there’s any information you can share that’d be great! As I would like to get this processed before my refund period is up.

  Thanks heaps

  Dylan

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 3, 2015 at 1:05 am

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  Hey Dylan!

  So sorry you’re experiencing this inconvenience! I see a subscription for the Purpose theme, that you’re no longer using on your site.

  I’ve refunded your purchase cost and canceled the premium theme from your account.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!

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  dylanjmatthews · Member · Feb 3, 2015 at 1:15 am

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  Hey Robyn,

  Thanks heaps! Appreciate your fast work :)

  I’m guessing the refund will take a week or so to appear in my account again? Will keep an eye out, though.

  Cheers!
  Dylan

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  thatrobyn · Member · Feb 3, 2015 at 2:06 am

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  Hi Dylan!

  My pleasure :)

  It may take that long, depending on your bank. In the meantime, I emailed you an invoice that reflects the refund. If you need the reference numbers for any reason, you’ll find the transaction information there.

  Please let us know if you have any other questions. Thanks much!