I can't access anything!!

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  zacharywetsel · Member · Jul 24, 2015 at 10:46 am

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  I’ve been working on my site for the past few hours and after I updated one time, everything went white. I can’t access any pages or editor tools. Can’t go into WP Admin. My Menus page says “there was a problem fetching your menu data.” It also says “This site cannot be accessed. Disconnect Site.” I just don’t know what to do.

  The blog I need help with is: (visible only to logged in users)

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  micawbr · Member · Jul 24, 2015 at 11:23 am

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  Hello,
  I’m sorry to hear you’re having trouble. Unfortunately, this isn’t the right WordPress forum to help with your white screen problem. This forum is for blogs hosted here on WordPress.com. There’s another forum for WordPress sites like yours that are hosted elsewhere. The problems that users have (and the solutions) are usually quite different which is why the two forums are separate.

  I found this older thread at the other forum which has suggestions for fixing the white screen: https://wordpress.org/support/topic/white-screen-of-death-7

  If that doesn’t help, post your question at: https://wordpress.org/support/

  If you don’t have a username at that forum, you’ll need to register before posting.

  For more information about the differences between WordPress.com and WordPress.org, visit: http://en.support.wordpress.com/com-vs-org/

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  zacharywetsel · Member · Jul 24, 2015 at 11:47 am

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  My site is hosted on WordPress.com.

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  micawbr · Member · Jul 25, 2015 at 4:42 am

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  The host is where the files for your site are stored. I checked with three different services and they all say that yvonaspebbles.com is hosted at Digital Ocean, not WordPress.com: https://cloudup.com/csvhD_0nhkR

  Please see my previous post for links where you can get assistance.