I can’t access my account.

  • Unknown's avatar
    harpermaisey · Member ·

    Hello.
    I have an issue where I have changed my DNS names and Nameservers on another provider, now I can’t access my site. Since WordPress give you customised nameservers when you’re setting up your website, I can’t find them and cannot get into my admin panel.

    Please help, thank you.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host havealookapp.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

    Instead your domain is registered with an outside provider we are not connected with (GoDaddy) and we do not appear to host your site directly on our end.

    The good news is that help is available through GoDaddy, who can take a look at your domain settings on their end and confirm if your new DNS settings are correct, and if they are still propagating (updating) or if enough time has passed that the domain is able to successfully connect to your new host.

    Hope this helps point you in the right direction!

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