I Can't Access my Account (Lost Phone, Lost Backup Codes)

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  youdreamyoubelieve · Member · May 23, 2019 at 1:00 am

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  Good day,

  I would like to ask help regarding my other WordPress account. I could not open my account because I recently lost my phone and unfortunately, I was not able to print out my backup codes the last time I generated new ones. In the past, this was the only way I could open my WordPress and now it’s lost! Help!

  Is there a away I can access my account? I hope you could help me!

  I still have access to the e-mail connected to my WP account.

  This is the site I would like to ask help for: gabbygoals.wordpress.com

  Thank you so much!

  Rizz

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  gemmacevans · Member · May 23, 2019 at 10:21 am

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  Hi youdreamyoubelieve,

  I’ve sent an email to the address connected to the account that owns gabbygoals.wordpress.com. Please check your inbox and reply there so we can look at the next steps.

  Thanks!

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  youdreamyoubelieve · Member · May 24, 2019 at 1:16 am

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  I already replied. Thank you so much!

  Rizz

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  kokkieh · Staff · May 24, 2019 at 5:37 am

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  I’ve replied to your email. Please follow up there if you need any more help with this.