I can’t access my account to update my website

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  royalresidentials · Member · Jan 10, 2022 at 1:18 pm

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  I need assistance to access my account urgently. Apparently the email address is wrong and I can’t log on

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Jan 10, 2022 at 1:25 pm

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  What account are you talking about?

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  royalresidentials · Member · Jan 10, 2022 at 2:21 pm

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  my wordpress account

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  staff-sheva · Staff · Jan 10, 2022 at 5:16 pm

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  Hi @royalresidentials,

  Could you please share your site address/domain? I can look into this for you further.

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  royalresidentials · Member · Jan 10, 2022 at 8:59 pm

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  Hi staff-sheva

  http://Www.Royalresidentials.com

  Thank you so much

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  staff-sheva · Staff · Jan 10, 2022 at 10:27 pm

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  It looks like royalresidentials.com isn’t hosted with WordPress.com, as shown here: https://gwhois.org/royalresidentials.com+dns

  I suggest getting in touch with GoDaddy — they should be able to help you with your account access.

  I hope that points you in the right direction.

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  royalresidentials · Member · Jan 11, 2022 at 12:14 am

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  I used to go to WordPress login and update my website which I cannot access at the moment. I will contact Godaddy tomorrow to find out more.

  Thank you ever so much for your help and assistanve. :)

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  staff-totoro · Staff · Jan 11, 2022 at 12:56 am

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  Hi @royalresidentials

  I wanted to we use a different login system on WordPress.com (for enhanced security) so we are not able to guide you through the process, but the good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site.

  This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!