I can’t access my account when trying to login via godaddy and transfer my wordpress site to wordpress again? It is confusing.

• 

  letitia234 · Member · Feb 17, 2021 at 1:58 pm

  • Copy link
  • Add topic to favorites

  I cannot access my wordpress account when trying to login to my actual website, but I can login to the basic WordPress where I cant edit the site itself.

• 

  staartmees · Member · Feb 17, 2021 at 2:02 pm

  • Copy link

  First things first: what is the URL of your site?

• 

  staff-totoro · Staff · Feb 18, 2021 at 1:54 am

  • Copy link

  Hi there,

  The site calmcommerce.com appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/calmcommerce.com+dns

  To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!