I can't access my Admin panel – hosted on WordPress servers – blank page

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  vigitalagency · Member · May 13, 2011 at 2:10 pm

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  Recently I have not been able to access my Admin panel on my WordPress server-based blog. when I type http://www.loftwareblog.com/wp-admin I get a blank page. I’m trying to post some new articles and can’t. Since these are on WordPress servers, I’m stuck in a holding pattern. Any solutions?

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · May 13, 2011 at 2:52 pm

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  The staff is updating the Contact Form that you would normally use to contact them so I have marked this for their attention.

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  staff-blorbo · Staff · May 13, 2011 at 6:31 pm

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  Please contact us via http://en.support.wordpress.com/contact/ with as much details as possible so we can sort this out.

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  vigitalagency · Member · May 13, 2011 at 7:26 pm

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  Okay, I found the issue.

  Although I have the URL ‘www.loftwareblog.com’ pointing to ‘loftware.wordpress.com’ I can’t see my dashboard (anymore–it used to work) if I type out ‘www.loftwareblog.com/wp-admin’

  But can see it at loftware.wordpress.com/wp-admin

  Crisis averted :)

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  thesacredpath · Member · May 13, 2011 at 7:36 pm

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  No wordpress.COM URL (mapped domain or not) will have the www subdomain in it. Check at your domain registrar and make sure you have things set to redirect www to the non-www domain URL.

  Also, I would suggest clearing your browser cache, history and cookies and restarting your browser and then from that point forward do not use the www domain URL and anywhere you post a link to your site, do not include the www since that is not actually the URL of your site.

  Redirects can, for what ever reason, not work at times and some browsers are known to be a little too rigid on URLs and in some cases they might not even try and see if there is a non-www domain of the same name.

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  staff-blorbo · Staff · May 13, 2011 at 7:46 pm

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  It looks like you’re either forwarding or masking your domain. Please note that forwarding and masking does not work properly with WordPress.com.

  You’ll need to map your domain to avoid any issues. See this for more info: http://en.support.wordpress.com/domain-mapping/map-existing-domain/