I cant access my dashboard

  • Unknown's avatar
    jack251017 · Member ·

    When I go to my login portal (http://www.jrscenic.com/wp-login.php) and login in the window goes blank. If I try to see my website on a new tab via (www.jrscenic.com) it appears as I am logged into the dashboard with the tool bar at the top of my browser window. If I then click ‘edit my profile’ or ‘Dashboard’ or any other of the icons on the toolbar the window goes blank again.

    I have had to create this new account to log into the wordpress website in order to ask for your support as I cant seem to log in with the same username and password that I use to access my dashboard and manage my site.

    I had this problem over a week ago but I presumed it must have been a technical difficulty on your side, after again trying to access I am seeing that I have the same problem so please let me know what I can do to access my site.

    Look forward to hearing from you.

    Thanks

  • akumarjain · Staff ·

    http://www.jrscenic.com is using free open source self-managed WordPress from https://wordpress.org on an external hosting provider.

    This support channel offers help to WordPress.com hosted sites only. Help provided here won’t be relevant to WordPress.org sites.

    Community support for WordPress.org sites is offered in the support forums at https://wordpress.org/support/forums/

    WordPress.org and WordPress.com are different in structure and can be confusing. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

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