I can’t access my dashboard

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  gingerpalace · Member · Oct 8, 2019 at 8:10 pm

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  Hi, I have a username: (email visible only to moderators and staff) and created a domain: gingerpalace.gallery . I tried to link my WP homepage and webshop with my WP blog called gingerpalace.wordpress.com . It failed and since then I am not able to log in to my website, only to my blog

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 9, 2019 at 6:41 am

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  Hi there,

  The site at gingerpalace.gallery is not hosted with us on WordPress.com, but using the open source WordPress software, hosted at Siteground.com. That site has no connection at all to your WordPress.com account, and we have no way to help you regain access to that site, as we don’t have any access to or control over it.

  You can see the password reset instructions for the version of WordPress you’re using on that site at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please contact support at Siteground directly.

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  gingerpalace · Member · Oct 9, 2019 at 9:22 am

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  thanks a lot for your explanation. I did contact siteground and the problem has been solved.

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  kokkieh · Staff · Oct 9, 2019 at 10:17 am

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  Thanks for letting me know :)