I can’t access my dashboard

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  sublime4703c7b6b2 · Member · Aug 29, 2025 at 4:10 pm

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  I am at my wits end – cannot access my dashboard.

  I have a transaction ID for my payment to WordPress and that came through to my email address that I thought was linked to the website. I don’t understand what has happened because I can still see my website but cannot find a way to access and edit.

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  elcristofue · Member · Sep 16, 2025 at 2:14 pm

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  Hello @sublime4703c7b6b2! I see that you’d like to access your site rocandclay.com, right?

  It seems that the issue you might be experiencing is related to not being logged into the correct account, since the account you’re using to reach out isn’t the one linked to your site.
  
  To resolve this, please try logging out of your current session and then logging back in, making sure to use another email address you might have used. If you don’t remember the correct email, feel free to email us at help@wordpress.com, and we’d be happy to assist you further from there.