I can’t access my dashboard normally

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  laulicheng · Member · Apr 14, 2021 at 4:46 pm

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  Hi WordPress Support Team,

  My site appears broken, I can’t access my dashboard normally. Can you send a special ‘recovery mode’ to me ((email visible only to moderators and staff)) and lets me safely login to my dashboard and investigate further?

  Thanks for your assist.

  Regards,
  Lau Li Cheng
  Owner of luohantang.com.my

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  staff-ozmodiar · Staff · Apr 14, 2021 at 7:01 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  staff-ozmodiar · Staff · Apr 14, 2021 at 7:02 pm

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  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.