I can’t access my existing site on wordpress

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  josephmcallahan · Member · Mar 2, 2022 at 4:07 pm

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  I need help with reconnecting so that I can modify my blog and site.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 2, 2022 at 4:20 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  josephmcallahan · Member · Mar 2, 2022 at 4:24 pm

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  The website is mcc4tax.com

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  helper-heroponriki · Member · Mar 2, 2022 at 5:50 pm

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  Thanks for clarifying. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted at GoDaddy.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  To log into your site, you would need to do so from your login page:

  https://www.mcc4tax.com/wp-login.php

  If you have trouble there, reach out to GoDaddy for help. Since they’re hosting your site, they also have access to your site’s installation and can help you regain access.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope that helps.