I can’t access my posts

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  karsynsprague · Member · Apr 12, 2023 at 6:26 pm

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  When I go to edit any of my posts, it brings me to a blank page. I have tried to edit my posts for days and the same thing keeps happening. I do not believe it is a caching issue as I have tried in different browsers and in incognito mode as well. What is happening? Thanks.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  karsynsprague · Member · Apr 12, 2023 at 6:32 pm

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  As well, I can’t add a new post either! Brings me to a blank page as well.

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  supernovia · Staff · Apr 12, 2023 at 9:17 pm

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  Hi @karsynsprague, the site you mentioned isn’t hosted here. When we see this on our services, it’s usually just that the browser needs a hard refresh, so you might give that a shot:

  Safari: ⌘ Command + ⌥ Option + R
  Chrome/Firefox: ⌘ Command + ⇧ Shift + R
  Windows: Ctrl + F5
  Linux: Ctrl + ⇧ Shift + R

  You can try these other troubleshooting steps as well. If you confirm it’s not your browser, you might ask your host for help with this:

  https://wordpress.org/support/article/common-wordpress-errors/#the-white-screen-of-death

  Then if you need more help with your WordPress installation, you’ll want to be sure to use the forums for the free, DIY WordPress code instead, as these forums are primarily for our free-tier hosting.

  Here’s an overview of our services vs the DIY software, but in short, we provide hosting, maintenance, security, support, and spam filtering, as well as real-time backups depending on the plan you use. If you’re interested in moving your site here, let us know your goals with your site and any questions you have. We can confirm the best plan for your case and recommend your next steps.

  Cheers!

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  karsynsprague · Member · Apr 14, 2023 at 1:51 pm

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  Thank you for your help! I appreciate it very much. I was confused on where to ask for help because while I’m hosted on Dreamhost, it was an issue within my wordpress. Thanks!

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  machellie · Staff · Apr 14, 2023 at 2:38 pm

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  Thanks for reaching back out, @karsynsprague!

  Should you need additional help with your self-hosted WordPress site, you will want to contact your host (Dreamhost).

  Also, you can ask for help via the WordPress.org support forum at https://wordpress.org/support.