I can’t access my site anymore

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  jennaghenderson · Member · Feb 23, 2022 at 7:54 pm

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  I need help logging into my website.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-ozmodiar · Staff · Feb 23, 2022 at 8:52 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  jennahendersond5a9e9ae87 · Member · Feb 23, 2022 at 9:50 pm

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  nashville.arocha.us

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  jennahendersond5a9e9ae87 · Member · Feb 23, 2022 at 9:51 pm

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  Maybe it was made in wordpress.org?

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  jennahendersond5a9e9ae87 · Member · Feb 23, 2022 at 9:52 pm

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  If so, I don’t see any way to get help with account recovery at .org. And I don’t have any of the three pieces of info they require, the site was made about 7 years ago.

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  staff-sheva · Staff · Feb 23, 2022 at 11:17 pm

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  Hi @jennahendersond5a9e9ae87,

  I’m afraid that we can’t help directly because the nashville.arocha.us site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

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  jennahendersond5a9e9ae87 · Member · Feb 24, 2022 at 12:44 am

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  Thank you!

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  supernovia · Staff · Feb 24, 2022 at 1:36 am

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  Your host may be able to help with this, too:
  https://wordpress.org/support/article/resetting-your-password/

  Cheers!