I cant access my site dashboard

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  macam001 · Member · May 29, 2025 at 1:56 pm

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  I cant access my site dashboard a critical error appears: There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  WP.com: Yes
  Jetpack: Yes
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  dikshaasingh · Staff · Jun 1, 2025 at 7:21 pm

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  Hi there,

  I understand that you’re facing this critical error that’s preventing you from accessing your dashboard – I know how frustrating this can be when you need to manage your site.

  Let me help you get back into your site! I need to understand your situation better first:

  • When did this critical error first appear?
  • Have you recently installed, updated, or activated any plugins or themes?
  • Did you receive any error emails in your site admin email inbox with more specific details about what’s causing the issue?

  Critical errors typically occur when a plugin or theme causes a fatal PHP error that prevents WordPress from loading properly. The good news is that these are usually fixable once we identify the root cause.

  Immediate Steps to Try:

  Clear Browser Issues First: Let’s start with basic troubleshooting to rule out browser-related problems:

  • Force refresh your browser (Ctrl+F5 or Cmd+Shift+R)
  • Clear your browser cache and cookies
  • Try accessing your site in an incognito/private browsing window
  • Log out of WordPress.com completely and log back in

  Check Your Email: WordPress should have sent you an automated email to your site admin email address with specific details about which plugin or theme is causing the error. This email is crucial for identifying the exact problem.

  Jetpack Connection Issues: Since you mentioned “Correct account: No,” this suggests there might be a Jetpack connection problem contributing to the critical error. When Jetpack connections break after migrations or updates, it can cause critical errors on WordPress.com sites.

  Reconnecting Jetpack: If you can access any part of your dashboard, try visiting Jetpack → Dashboard and look for a “Restore Connection” or “Set up Jetpack” button7. However, since you’re experiencing a critical error, this may not be accessible right now.

  Learn more: Check out our comprehensive guide on resolving Jetpack errors for additional troubleshooting steps.

  Thanks